This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.

Our customer service

At peek a green, we will make everything possible to ensure you have the most pleasant and enjoyable customer experience, so let us know how we can improve. We'd also love to hear about your happy experiences if you'd like to share them. You can email us at support@peekagreen.com

To help you during or after your purchase, please find below some information about our store policy.


Ordering

Customer support: We offer live support by using the chat box below.
If we are not available, please contact us by email at support@peekagreen.com
We guarantee a response within 24 hours of a business day.



Payment: We accept major credits cards such as Visa, Master Card, American Express and Discover, as well as Paypal.

Order status: During checkout, you can choose to enter your email address in order to receive your order confirmation by email. In that case, you will be able to click on a link provided in that email, which will allow you access to your order status.

Order changes or cancellation: If you wish to make a change or cancel your order, please contact us immediately. Once the order has been shipped, you cannot change or cancel the order. See our return & exchange policy.


Shipping & Delivery

Shipping: We usually ship within 24 hours if the item is in stock.

Shipping Methods:
$7.95 flat rate for continental US only (1-5 business days) via ground service (UPS ground or USPS Priority Mail)
Free shipping for all local orders shipped to 94602, 94610, 94611, 94612, 94618, 94619, 94705 and 94710 zip codes.
Free shipping for orders of $100 or more for continental US only (1-5 business days) shipped via ground service
UPS 3 day Select or UPS 2nd day Air if you wish to have express shipping

If you don't see your preferred shipping method, please contact us at support@peekageen.com and we will arrange it for you.

UPS Ground service:
We ship from Oakland, CA. Check below the estimated time in transit when shipping via UPS ground.



Returns & Exchanges

Your satisfaction and the satisfaction of your gift recipient is our priority. If for any reason you are not 100% pleased with your purchase or your gift, please contact us within 30 days of purchase at support@peekagreen.com, and we will arrange a full refund, a store credit or an exchange.

Before returning an item, it is important you contact us first by email in order to get the return instructions. Items must be unused, in their original packaging (if any), complete with all tags and instructions. Please note that shipping costs are not refundable. In case of an exchange, shipping charges will apply unless we are at fault. If you are returning a sale item, we can only issue a store credit.


Privacy Policy

Our commitment to your privacy
Your privacy is very important to us. Peek a green will NEVER sell, trade or rent any of your personal information including your e-mail address. We will NEVER use your personal information for any purpose other than to provide you with the product and service you expect.

What information is collected
As part of the order process, the following information is collected from shoppers: Name, Shipping/Billing Address, Email address, Phone number, Credit/Debit Card Information

How that information is used
The information we collect is used to fill orders, to contact you if we have questions, and to occasionally send you email with special offers. If you don't wish to receive any emails from peek a green, please email us at support@peekagreen.com with “unsubscribe” in the title and we will remove your email address from our emailing list.

Our commitment to the security of your data
To ensure the highest possible level of security, your personal information including credit card data is transmitted using Secure Sockets Layer (SSL) encryption. SSL encrypts your order information to ensure it remains private and secure. You will access our secure server when checking out, the first characters of the website will change from "http" to "https".

We use Yahoo! Shopping Cart which is certified by Truste, a leader in online privacy. We use Paypal, the leader in secure payment, for credit card transactions.


DISCLAIMER

Although each of the products offered at www.peekagreen.com have been researched and confirmed with its manufacturer as being free of potentially harmful components/chemicals as listed on our Handpicking Policy, our products are not guaranteed to be free of those potentially harmful components/chemicals. The products/information provided on our websites are not a substitute for medical advice. Peek a Green LLC accepts no liability for damage or harm, inferred or implied, that may be caused by the products/information offered at www.peekagreen.com or peekagreen.blogspot.com

THIS SITE IS PROVIDED BY PEEK A GREEN ON AN "AS IS" AND "AS AVAILABLE" BASIS. PEEK A GREEN MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.


For more information

By email: info@peekagreen.com
By phone: (510) 269-PEEK (7335) (between 9 a.m. and 6 p.m. PST)
By skype: peekagreen